Nedbank Ltd Reg No 1951/000009/06. Licensed financial services and registered credit provider (NCRCP16).
Avo by Nedbank treats its clients' confidential information with the utmost discretion. This is in accordance with the Constitution of the Republic of South Africa, 1996, which provides everyone with the right to privacy. The Protection of Personal Information Act, 4 of 2013 (POPIA), which operationalises the constitutional right to privacy, further strengthens our resolve to protect our clients' information.
POPIA promotes the fair and transparent use of personal information and requires us to safeguard it appropriately. Personal information, as defined by POPIA, is any information that can be used to identify you as an individual and, where applicable, a legal entity.
As part of our commitment to safeguard our clients' personal information and continue to comply with the law, our processing activities involving personal information are aligned to the provisions of POPIA.
We also process all personal information in line with the Code of Conduct for the banking industry. Following an application from the Banking Association South Africa (BASA), which represents banks (including us), the Information Regulator issued this code in terms of chapter 7 of POPIA. The code outlines and expands on the specific obligations that members of BASA (banks as responsible parties, operators, or joint responsible parties) have when processing their clients' personal information, and does not replace the provisions of POPIA.
This privacy notice sets out how your personal information will be used by Avo and applies to any information, including personal and special personal information, you give to Avo or which Avo may collect from third parties. The privacy notice applies to all users of our website and mobile application software, which are used to access and buy our products and services.
It is important that you read this privacy notice carefully before submitting any personal information to Avo.
By submitting your personal information to Avo, you consent to the processing of your personal information as set out in this privacy notice.
The provisions of this privacy notice are subject to mandatory, unalterable provisions of applicable laws.
Please do not submit any personal information to Avo if you do not agree to any of the provisions of this privacy notice. If you do not consent to the provisions of this privacy notice, or parts of the privacy notice, Avo may not be able to provide its products and services to you.
Personal information is data that can be used to identify you. This includes information you share with us, information we gather during onboarding and our relationship with you as our client, and information about your marketing preferences. This information includes:
There may be circumstances in which we will collect your special personal information. This information can include:
The collection and processing of your special personal information will only happen with your consent, if this is necessary to establish, exercise or defend a right or obligation in law, to comply with a law, for historical, statistical or research purposes or if it is otherwise lawful to do so.
The aim is to give you and our stakeholders guidance and information on how we collect, use, and protect your personal information. The privacy notice will tell you:
For us to offer you products, services and any value-added service through our online platforms, we need to collect, use, share and store personal information about you so we can:
It is your right to refuse to provide personal information, but this refusal can limit our ability to provide the required products and services to you. We will collect only information from you that is necessary and relevant to the service or product we have to provide.
We will collect and use your personal information only if we are lawfully permitted to do so. We may send you direct marketing, but you can unsubscribe by opting out via your preferred communication channel or instructing Avo directly.
If we use third-party data providers, we will ensure that they are lawfully allowed to share the information with us.
The lawful bases we rely on for processing this information are:
We recognise the importance of protecting the privacy of persons (minors) under the age of 18. We do not knowingly collect personal information from minors. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian can contact us, and we will delete the minor's profile.
We collect your personal information in the following ways:
Third parties from which we may collect your personal information can include:
Protecting our interests may sometimes require the disclosure of specific client information to third parties. Entities and third parties with whom we can share your information can include:
When sharing your information with recipients in other jurisdictions, we will ensure compliance with applicable laws.
We will not sell your information to third parties and will only market to you in compliance with applicable laws and your marketing preference, using, where practicable, the communication method you chose.
We are committed to ensuring that your personal information is secure. To prevent unauthorised access or disclosure, we have put reasonable physical, electronic and managerial procedures in place to safeguard and secure the information we collect.
All online transacting sessions are encrypted and personal information is stored according to internationally accepted banking information security practices.
We will keep your information only for as long as we need it for a lawful business purpose or as required by law (including Consumer Protection Act, tax legislation, National Credit Act etc) and any other statutory obligations (including anti-money-laundering and counter-terrorism requirements). We may keep your personal information for longer than required if you have agreed to this or we are lawfully allowed to do so.
If we need to keep your personal information for longer than required and, more specifically, for historical, statistical or research purposes, we will do so with the appropriate safeguards in place to prevent the records from being used for any other purpose.
Your information may be kept for varying periods from the end of our relationship, depending on regulatory requirements. We will take all reasonable steps to destroy or de-identify the personal information that we hold when it is no longer required.
We may transfer certain personal information outside the geographic borders of South Africa to service providers for the purposes set out above, including for data storage and back-up purposes to ensure the integrity of our systems, on which the services we provide to you are dependent. When we do transfer your personal information outside of South Africa, we will ensure that this is done in accordance with the requirements for lawful transfer outside of South Africa as set out in POPIA.
You have the right to ask us to confirm whether we hold any information about you. You can also request a record from us about the personal information we hold about you, as well as information about all third parties with whom we have shared your personal information. Once we have given the information to you, you can ask that we:
If you want to verify the information we have about you or want us to update, change or delete it, you can:
You can submit complaints about the processing of your personal information by phoning the Avo Contact Centre on 0860 100 833 or sending an email to [email protected].
Or, if you are not satisfied with the way we have dealt with your complaints, you can contact the Information Regulator at [email protected].
The contact details of the information and deputy information officers are:
Information Officer: Daleen Du Toit
Deputy Information Officer: Neelesh Mooljee
Physical address: 135 Rivonia Road, Sandown, Sandton, Johannesburg
Postal address: PO Box 653640, Benmore Gardens, 2196
Tel: +27 (0)11 294 7130
Email: [email protected]
Website: nedbank.co.za
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Nedbank Group is incorporated in the Republic of South Africa and our registration number is 1966/010630/06. Our ordinary shares have been listed on JSE Limited (the JSE) since 1969 under the share code: NED and on the Namibian Stock Exchange since 2007 under the share code: NBK. Our ISIN is ZAE000004875.
We offer a wide range of wholesale and retail banking services, as well as a growing insurance, asset management and wealth management offering.
These services are offered via frontline clusters:
The Group's business partners include the following:
Outside of Africa we have a presence in key global financial centres to provide international financial services for Africa-based multinational and high-net-worth clients. These include:
We also have a representative office in Dubai.